CANCELLATION POLICY

We totally understand that unexpected things happen to everyone, and at some point, you may not have sufficient notice to give us when wanting to reschedule your training. Please know that our admin fee is not intended as a punishment to our clients but is a necessity for us to be able to operate even when our limited time has been lost.

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1. All courses are FINAL SALE.

2. Admin fee of $35 plus GST will be charged for any rescheduling.

3. Registrant must provide three days notice before the training date when wanting to reschedule the course/training. We require five days notice before the training for ACLS & PALS training. No rescheduling will be accommodated at short notice.

4. If you do not show up for training or are late for training on the scheduled date, no refunds will be issued. Registrant will have to complete full payment to reschedule training for another available date.

5. Your online component must be completed before your scheduled in-class session. You will not be allowed in-class if it is not completed; there will be no refund or rescheduling. You will need to complete full payment to register for the next available training.

6. We require a minimum number of participants to run the BLS, ACLS or PALS course as per requirements from Heart and Stroke Canada. In case of low registration, we will contact you at the earliest to reschedule you to the next available class.